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T + C

 

 Returns and exchanges

We will happily accept returns in the unlikely event of a problem with your Elk and Me garment. Pleas contact us at hello@elkandme.co.nz with your details, along with your reason for return and we will be in contact. Refunds and exchanges will only be accepted should your item be faulty or the wrong item. 

We do not refund or exchange due to change of mind or perceived colour variations due to inconsistencies of computer screens vs. actual garment colours.

Exchanges are also acceptable if you require a different size but please check our sizing chart carefully before purchasing to avoid mistakes. If your size is not available a credit note for our online store will be issued.

Returns are only accepted in their original condition. They need to be unwashed, unworn and unused with tags, along with the original invoice within 20 days of purchase.

Please note that all shipping costs for returns and exchanges will be paid for by the purchaser.

Sale items cannot be exchanged or refunded, so make sure you choose carefully.